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Downtime

Ease Comms Center (VMOS) is down

Dec 17 at 12:11pm CST
Affected services
Ease Communications Center

Resolved
Dec 17 at 03:12pm CST

Root cause has been fixed. All systems seem to have recovered without further issues.

Updated
Dec 17 at 12:40pm CST

Issue seems to have been resolved. Eng is still investigating root cause.

Updated
Dec 17 at 12:22pm CST

Some fixes were applied. Some automations are also paused for now to allow the database to recover. We are seeing ECC starting to recover. We will continue to monitor.

Created
Dec 17 at 12:11pm CST

We are investigating a database issue that is causing an outage. Will update as we make progress.