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Downtime

Ease Comms Center (VMOS) is down

Dec 17, 2025 at 6:11pm UTC
Affected services
Ease Connect

Resolved
Dec 17, 2025 at 9:12pm UTC

Root cause has been fixed. All systems seem to have recovered without further issues.

Updated
Dec 17, 2025 at 6:40pm UTC

Issue seems to have been resolved. Eng is still investigating root cause.

Updated
Dec 17, 2025 at 6:22pm UTC

Some fixes were applied. Some automations are also paused for now to allow the database to recover. We are seeing ECC starting to recover. We will continue to monitor.

Created
Dec 17, 2025 at 6:11pm UTC

We are investigating a database issue that is causing an outage. Will update as we make progress.