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Degraded

Twilio/AWS down

Oct 20, 2025 at 02:00pm UTC
Affected services
Ease Communications Center

Resolved
Oct 20, 2025 at 10:01pm UTC

The AWS outage has been resolved

Created
Oct 20, 2025 at 02:00pm UTC

AWS is experiencing intermittent issue which has resulted in service degradation by twilio, leading to issues such as failing to connect to SMS conversations and making outbound phone calls.