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Degraded

StorEdge downtime

Aug 26 at 02:30pm CDT
Affected services
Ease Communications Center
Ease Web Assistant
StorEdge

Resolved
Aug 26 at 06:04pm CDT

Backfill completed. Monitoring to make sure issue is resolved.

Updated
Aug 26 at 05:46pm CDT

StorEdge seems to have recovered. Backfilling previously missed automation.

Updated
Aug 26 at 04:40pm CDT

Still in communications with StorEdge support.

Updated
Aug 26 at 03:32pm CDT

Confirmed that the StorEdge issue is limited to only reservation syncing and therefore affects automated lead follow-ups including creation of lead follow-up tasks in Comms Center. Comms Center overall is functional however.

Created
Aug 26 at 02:30pm CDT

We are currently managing an intermittent StorEdge integration issue. Tenant, lead, and reservation syncing may be affected.