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Resolved

Ease Connect user status issue

Aug 25, 2026 at 12:21pm UTC
Affected services
Ease Connect

Resolved
Aug 25, 2026 at 3:47pm UTC

Additional fixes are being deployed and engineering is continuing to monitor

Updated
Aug 25, 2026 at 3:34pm UTC

Still seeing intermittent issues

Updated
Aug 25, 2026 at 12:52pm UTC

User status should be correctly reflected now. Engineering is monitoring.

Created
Aug 25, 2026 at 12:21pm UTC

Users may experience issues with their online status after logging in. This can affect inability to receive calls.