Incidents reported on status page for StoreEase https://status.storeease.com/ https://d1lppblt9t2x15.cloudfront.net/logos/e6ab665d008f5b09f4c6f612d2f20867.png https://status.storeease.com/ en https://status.storeease.com/ Wed, 07 Jan 2026 08:01:42 +0000 https://status.storeease.com/#e0056355b3626e11229755185702dda1aee9bdbbb129cf2a64443ad5c39bc21a StorEdge recovered https://status.storeease.com/ Wed, 07 Jan 2026 07:52:43 +0000 https://status.storeease.com/#e0056355b3626e11229755185702dda1aee9bdbbb129cf2a64443ad5c39bc21a StorEdge went down https://status.storeease.com/ Wed, 07 Jan 2026 07:32:35 +0000 https://status.storeease.com/#2e665e383bed67ba509a26a629ddf312ce7d7755f24b64470845ef80bf1c8cff StorEdge recovered https://status.storeease.com/ Wed, 07 Jan 2026 05:22:03 +0000 https://status.storeease.com/#2e665e383bed67ba509a26a629ddf312ce7d7755f24b64470845ef80bf1c8cff StorEdge went down https://status.storeease.com/incident/788435 Wed, 17 Dec 2025 21:12:00 -0000 https://status.storeease.com/incident/788435#0204b7fd213d6562538f4300ad03b8125282fb489f72411271cc8e36a4e4a8d5 Root cause has been fixed. All systems seem to have recovered without further issues. https://status.storeease.com/incident/788435 Wed, 17 Dec 2025 18:40:00 -0000 https://status.storeease.com/incident/788435#149ced0d84c47eb490e718ba59596d9d3058c7d08f7fb180596d96eeab1b944e Issue seems to have been resolved. Eng is still investigating root cause. https://status.storeease.com/ Wed, 17 Dec 2025 18:27:03 +0000 https://status.storeease.com/#3f6cc84804857e29f6af88d2a603d4383be03ae3bbc5be3a431a6b325b529cdf Ease Communications Center recovered https://status.storeease.com/incident/788435 Wed, 17 Dec 2025 18:22:00 -0000 https://status.storeease.com/incident/788435#454beba148c1eb68fd2f10562188141d00a4f4202f239bd8b9e585049c33464c Some fixes were applied. Some automations are also paused for now to allow the database to recover. We are seeing ECC starting to recover. We will continue to monitor. https://status.storeease.com/incident/788435 Wed, 17 Dec 2025 18:11:00 -0000 https://status.storeease.com/incident/788435#80ee9ec6d0d039b0449ac52afc36645a1b1def4f810da9b2d964ed7a26097329 We are investigating a database issue that is causing an outage. Will update as we make progress. https://status.storeease.com/ Wed, 17 Dec 2025 18:08:50 +0000 https://status.storeease.com/#3f6cc84804857e29f6af88d2a603d4383be03ae3bbc5be3a431a6b325b529cdf Ease Communications Center went down https://status.storeease.com/ Sun, 07 Dec 2025 02:15:06 +0000 https://status.storeease.com/#78c5b701f9b37c99c0626b71f2e9d445a9fa0c085b61900e5506839d9968e566 Sitelink recovered https://status.storeease.com/ Sun, 07 Dec 2025 02:10:45 +0000 https://status.storeease.com/#78c5b701f9b37c99c0626b71f2e9d445a9fa0c085b61900e5506839d9968e566 Sitelink went down https://status.storeease.com/ Fri, 05 Dec 2025 09:14:59 +0000 https://status.storeease.com/#e9c1bbd7c387fcf1bca32fc6f0652e3d0b60b0530e2406e21ef27df7f3ebe7f6 Sitelink recovered https://status.storeease.com/ Fri, 05 Dec 2025 09:14:40 +0000 https://status.storeease.com/#339a043998ae975eaa58aeec908ac2cd7c5869062e7f8e06f858e3158a96011a StorEdge recovered https://status.storeease.com/ Fri, 05 Dec 2025 08:50:14 +0000 https://status.storeease.com/#e9c1bbd7c387fcf1bca32fc6f0652e3d0b60b0530e2406e21ef27df7f3ebe7f6 Sitelink went down https://status.storeease.com/ Fri, 05 Dec 2025 08:49:09 +0000 https://status.storeease.com/#339a043998ae975eaa58aeec908ac2cd7c5869062e7f8e06f858e3158a96011a StorEdge went down https://status.storeease.com/ Wed, 19 Nov 2025 19:02:14 +0000 https://status.storeease.com/#5142c90d7ccc96cababc20f82faee3f3acf8e1be418890197a5e4f3bdd2dfb5d Sitelink recovered https://status.storeease.com/ Wed, 19 Nov 2025 18:52:13 +0000 https://status.storeease.com/#5142c90d7ccc96cababc20f82faee3f3acf8e1be418890197a5e4f3bdd2dfb5d Sitelink went down https://status.storeease.com/incident/769070 Tue, 18 Nov 2025 13:38:00 -0000 https://status.storeease.com/incident/769070#52ef35deaed08e4c921b3541fc6054a230600930ab60b2b91d813c8004de248a Cloudflare outage is causing VMOS and Web Assistant failure https://status.storeease.com/incident/769070 Tue, 18 Nov 2025 13:38:00 -0000 https://status.storeease.com/incident/769070#52ef35deaed08e4c921b3541fc6054a230600930ab60b2b91d813c8004de248a Cloudflare outage is causing VMOS and Web Assistant failure https://status.storeease.com/ Thu, 13 Nov 2025 08:21:18 +0000 https://status.storeease.com/#b6a7593e083682d7e22432d6f0cced5aaf7bb1c1d7475e87d6500a10b5f51c29 Sitelink recovered https://status.storeease.com/ Thu, 13 Nov 2025 08:16:16 +0000 https://status.storeease.com/#b6a7593e083682d7e22432d6f0cced5aaf7bb1c1d7475e87d6500a10b5f51c29 Sitelink went down https://status.storeease.com/ Wed, 12 Nov 2025 10:00:06 +0000 https://status.storeease.com/#c305b2871f14dc155944f29756071661aa19c00f6b91c559572a873b181ab989 Sitelink recovered https://status.storeease.com/ Wed, 12 Nov 2025 09:55:04 +0000 https://status.storeease.com/#c305b2871f14dc155944f29756071661aa19c00f6b91c559572a873b181ab989 Sitelink went down https://status.storeease.com/ Sun, 09 Nov 2025 10:12:41 +0000 https://status.storeease.com/#a4e74f9945b89a591630f8c315bfbce8143c2364b07bbf98bfa54a531ad85887 Sitelink recovered https://status.storeease.com/ Sun, 09 Nov 2025 10:07:39 +0000 https://status.storeease.com/#a4e74f9945b89a591630f8c315bfbce8143c2364b07bbf98bfa54a531ad85887 Sitelink went down https://status.storeease.com/incident/747445 Mon, 20 Oct 2025 22:01:00 -0000 https://status.storeease.com/incident/747445#61c9df7539f47874af5a2d7f1da19545dfd5e4063234789c4c06bc329333975f The AWS outage has been resolved https://status.storeease.com/incident/747445 Mon, 20 Oct 2025 14:00:00 -0000 https://status.storeease.com/incident/747445#d08dc6db8c3bb1752c88be651311b96cf228bcca160796332bd1294b83c12759 AWS is experiencing intermittent issue which has resulted in service degradation by twilio, leading to issues such as failing to connect to SMS conversations and making outbound phone calls. https://status.storeease.com/incident/744179 Wed, 15 Oct 2025 16:31:00 -0000 https://status.storeease.com/incident/744179#6faf9185ea7c7ae5008cbc54711590e791877e55572c089770c286753ae961f1 Issue has been fixed https://status.storeease.com/incident/744179 Wed, 15 Oct 2025 16:31:00 -0000 https://status.storeease.com/incident/744179#6faf9185ea7c7ae5008cbc54711590e791877e55572c089770c286753ae961f1 Issue has been fixed https://status.storeease.com/incident/744179 Wed, 15 Oct 2025 16:31:00 -0000 https://status.storeease.com/incident/744179#6faf9185ea7c7ae5008cbc54711590e791877e55572c089770c286753ae961f1 Issue has been fixed https://status.storeease.com/incident/744179 Wed, 15 Oct 2025 16:31:00 -0000 https://status.storeease.com/incident/744179#6faf9185ea7c7ae5008cbc54711590e791877e55572c089770c286753ae961f1 Issue has been fixed https://status.storeease.com/incident/744179 Wed, 15 Oct 2025 16:10:00 -0000 https://status.storeease.com/incident/744179#15195c9161b94f7716e247e731bfd70766edc7331acdaf20e503dc1353550639 PMS integration service is encountering some issues. Fetching data or writing to PMS (Sitelink, StorEdge, etc) may be effected. Engineering is investigating. https://status.storeease.com/incident/744179 Wed, 15 Oct 2025 16:10:00 -0000 https://status.storeease.com/incident/744179#15195c9161b94f7716e247e731bfd70766edc7331acdaf20e503dc1353550639 PMS integration service is encountering some issues. Fetching data or writing to PMS (Sitelink, StorEdge, etc) may be effected. Engineering is investigating. https://status.storeease.com/incident/744179 Wed, 15 Oct 2025 16:10:00 -0000 https://status.storeease.com/incident/744179#15195c9161b94f7716e247e731bfd70766edc7331acdaf20e503dc1353550639 PMS integration service is encountering some issues. Fetching data or writing to PMS (Sitelink, StorEdge, etc) may be effected. Engineering is investigating. https://status.storeease.com/incident/744179 Wed, 15 Oct 2025 16:10:00 -0000 https://status.storeease.com/incident/744179#15195c9161b94f7716e247e731bfd70766edc7331acdaf20e503dc1353550639 PMS integration service is encountering some issues. Fetching data or writing to PMS (Sitelink, StorEdge, etc) may be effected. Engineering is investigating. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 23:04:00 -0000 https://status.storeease.com/incident/712991#9dae3c3a462222e0ac8ce941df28d4f6b6a27e01efb5881bd85accf98405426d Backfill completed. Monitoring to make sure issue is resolved. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 23:04:00 -0000 https://status.storeease.com/incident/712991#9dae3c3a462222e0ac8ce941df28d4f6b6a27e01efb5881bd85accf98405426d Backfill completed. Monitoring to make sure issue is resolved. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 23:04:00 -0000 https://status.storeease.com/incident/712991#9dae3c3a462222e0ac8ce941df28d4f6b6a27e01efb5881bd85accf98405426d Backfill completed. Monitoring to make sure issue is resolved. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 22:46:00 -0000 https://status.storeease.com/incident/712991#fe6e4fd1b6be2121ddd9075e2e5160c62eece763e1e2e41c4469607819d8b221 StorEdge seems to have recovered. Backfilling previously missed automation. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 22:46:00 -0000 https://status.storeease.com/incident/712991#fe6e4fd1b6be2121ddd9075e2e5160c62eece763e1e2e41c4469607819d8b221 StorEdge seems to have recovered. Backfilling previously missed automation. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 22:46:00 -0000 https://status.storeease.com/incident/712991#fe6e4fd1b6be2121ddd9075e2e5160c62eece763e1e2e41c4469607819d8b221 StorEdge seems to have recovered. Backfilling previously missed automation. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 21:40:00 -0000 https://status.storeease.com/incident/712991#4501cb59e078c2c2e64941222919fbe3cae1979cb837b2c74b4c23b7ed92ccb3 Still in communications with StorEdge support. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 21:40:00 -0000 https://status.storeease.com/incident/712991#4501cb59e078c2c2e64941222919fbe3cae1979cb837b2c74b4c23b7ed92ccb3 Still in communications with StorEdge support. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 21:40:00 -0000 https://status.storeease.com/incident/712991#4501cb59e078c2c2e64941222919fbe3cae1979cb837b2c74b4c23b7ed92ccb3 Still in communications with StorEdge support. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 20:32:00 -0000 https://status.storeease.com/incident/712991#abf453761df4e3904435f7c2875a215e3753423fbbabd9edd788096d388c41b8 Confirmed that the StorEdge issue is limited to only reservation syncing and therefore affects automated lead follow-ups including creation of lead follow-up tasks in Comms Center. Comms Center overall is functional however. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 20:32:00 -0000 https://status.storeease.com/incident/712991#abf453761df4e3904435f7c2875a215e3753423fbbabd9edd788096d388c41b8 Confirmed that the StorEdge issue is limited to only reservation syncing and therefore affects automated lead follow-ups including creation of lead follow-up tasks in Comms Center. Comms Center overall is functional however. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 20:32:00 -0000 https://status.storeease.com/incident/712991#abf453761df4e3904435f7c2875a215e3753423fbbabd9edd788096d388c41b8 Confirmed that the StorEdge issue is limited to only reservation syncing and therefore affects automated lead follow-ups including creation of lead follow-up tasks in Comms Center. Comms Center overall is functional however. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 19:30:00 -0000 https://status.storeease.com/incident/712991#d821092ed4f358a7a20eb300870c0086144f3782bc03b69ced9f013bcf8ae693 We are currently managing an intermittent StorEdge integration issue. Tenant, lead, and reservation syncing may be affected. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 19:30:00 -0000 https://status.storeease.com/incident/712991#d821092ed4f358a7a20eb300870c0086144f3782bc03b69ced9f013bcf8ae693 We are currently managing an intermittent StorEdge integration issue. Tenant, lead, and reservation syncing may be affected. https://status.storeease.com/incident/712991 Tue, 26 Aug 2025 19:30:00 -0000 https://status.storeease.com/incident/712991#d821092ed4f358a7a20eb300870c0086144f3782bc03b69ced9f013bcf8ae693 We are currently managing an intermittent StorEdge integration issue. Tenant, lead, and reservation syncing may be affected.